Charlesons understands that a landlord’s obligations to tenants can become complex. The requirement for a professional, fully managed property has become an increasingly attractive service option to both landlord and executive tenant. Founded on the principles of a clear and responsive compliance with industry regulations, our legal and ethical obligations are the quality control standards, by which our growth and direction are shaped in all our client relationships.
In a changing world, Charlesons stands for upholding the traditional values of integrity and teamwork.
The punctual processing of rents is a key aspect of our highly efficient management service, and we ensure all payments are always made in full and on time. Charlesons will issue automated rent demands, a system which is put in place for the duration of the tenancy. The software programme will flag up when a tenant is in rent arrears and prompts our accounts manager to proceed with the arrears procedure.
Integrity is at the heart of everything we do.
Charlesons will respond promptly to any problem reports and all issues are documented and logged onto the tenancy records. Our software system enables communication for the duration of the tenancy to be quickly and easily accessed – a crucial requirement, especially at the end of an 18-24 month tenancy. Our network of vetted, qualified and fully insured contractors provide a cost effective service. Where repair / maintenance work has been required at a client’s property, Charlesons will inspect that we are satisfied before releasing payment to the contractor, which also applies to any large scale major works.
Charlesons will arrange for our Association of Professional Property Providers (APIP) to carry out a property inspection approximately every six months. If problems arise at other times, we would expect to meet contractors and tenants, as and when necessary.
Third party inspections are advised, which would strengthen our case when deposits are disputed at the end of a tenancy and also ensure the reports provided as evidence are unbiased. The reports are analysed and assessed in detail and all necessary action is taken accordingly. Any damages that need to be addressed will be forwarded to the client and advice given on how best to proceed. Similarly, we will inform a client of their options if there are any concerns over any inappropriate or irregular use of the property.
We understand that a landlord may not always be completely clear on all aspects of the latest industry knowledge in their obligations to tenants and what they can do if a tenant(s) breaks an agreement. The regulations can be perceived as complex and time-consuming, which may also present a challenge.
Our highly experienced team of Association of Residential Letting Agents (ARLA) trained and qualified Property Managers are kept up to date and fully informed on all latest available legislation. Landlords can be assured that their obligations of compliance are fully met by Charlesons support services provided at the highest industry standards.
Codes of Practice
Charlesons are a member of The Property Ombudsman and The National Approved Lettings Scheme, and comply with Deposit Protection Service legislation. Charlesons are also a member of The Association of Residential Letting Agents (ARLA) and all our ARLA trained team agents are regularly updated with the current and correct procedures and guidelines.